Effective March 1, 2024

We value the privacy of individuals and understand that information related to health, wellness, personal care, and similar areas can be particularly sensitive. This Consumer Health Data Privacy Policy explains how health-related information may be collected, used, maintained, and disclosed in connection with our products, services, websites, and customer interactions. It is intended to provide additional transparency regarding information that may fall within the scope of consumer health data and should be read together with our other applicable privacy practices.

Consumer health information may include data that is associated or reasonably linked with an individual and provides insight into physical health, mental wellbeing, personal care interests, wellness activities, biological characteristics, or related experiences. The specific information collected depends on how an individual interacts with us and the products, services, or features they choose to use.

We may update this policy when business practices, technologies, privacy requirements, or applicable laws change. If significant modifications are made, appropriate notice will be provided as required by applicable regulations. Our goal is to maintain clear information about how sensitive data is handled while adapting our practices to developments in privacy and data protection.

Health-related information may be collected when an individual voluntarily chooses to provide it. This can occur through activities such as purchasing products, creating or maintaining an account, contacting customer service, requesting assistance, participating in surveys, submitting feedback, joining programs, or using particular services. The information provided will depend on the nature of the interaction and the choices made by the individual.

Depending on the circumstances, information may include wellness preferences, personal care interests, information about product usage, allergies, symptoms, health-related questions, or other details voluntarily shared by a customer. Certain physical characteristics, measurements, biological information, or wellness activities may also be included when they are relevant to a requested service, product experience, research activity, or other legitimate business purpose.

Where applicable law permits and an individual voluntarily provides the information, certain categories of sensitive information may also be covered. These may include information concerning reproductive health, biometric characteristics, genetic information, or participation in consumer research. We seek to limit the collection of sensitive information to situations in which there is a reasonable and legitimate purpose for collecting it.

Information within the scope of this policy may be used to provide products and services requested by customers. For example, relevant information may help us respond to questions, provide customer support, manage accounts, process requests, administer programs, fulfill purchases, or improve the experience associated with our products and services.

Health and wellness information may also assist us in understanding customer interests and preferences. Where permitted by applicable law, this information may be used to support account functions, personalize certain communications, administer rewards or customer programs, respond to individual requests, or provide information about products and services that may be relevant to the customer.

Certain information may also be processed for legitimate operational purposes. These activities can include maintaining website functionality, supporting payment processes, detecting suspicious or fraudulent activity, protecting systems, monitoring security, conducting quality reviews, analyzing services, improving products, and carrying out internal research. Such activities are intended to support business operations and improve the reliability and usefulness of the experiences we provide.

Information may originate from several sources. The most direct source is the individual who voluntarily submits information through a website, account, purchase, customer service interaction, survey, promotional activity, feedback form, or other communication. In some circumstances, information may also be generated through interactions with digital platforms, applications, online tools, or other features. These interactions may provide information concerning account activity, product interests, preferences, or engagement with our services.

Where permitted by law, we may also receive relevant information from authorized service providers, business partners, technology providers, marketing partners, or other legitimate sources. Information already available to us may sometimes be analyzed in an aggregated or otherwise appropriate manner to identify general trends, improve services, understand customer needs, and support product development.

We do not sell Consumer Health Data. We seek to apply reasonable administrative, technical, and operational safeguards to information covered by this policy. Health-related information is not disclosed except when the disclosure is authorized by the individual, permitted or required by applicable law, or reasonably necessary to provide requested services or conduct legitimate business activities.

Some business operations require assistance from external service providers. Limited information may therefore be shared with vendors, contractors, technology companies, payment processors, customer support providers, security services, hosting providers, or other organizations that perform functions on our behalf. When appropriate, these providers are expected through contractual or operational measures to protect information and use it only for authorized purposes.

There may also be circumstances in which information must be disclosed to meet legal or regulatory obligations. This can include responding to valid legal requests, complying with applicable laws, supporting legal proceedings, investigating suspected unlawful activity, addressing fraud, protecting the security of systems, or responding to situations involving significant safety concerns. Information may also be disclosed when an individual has provided appropriate authorization or when another lawful basis for disclosure applies.

Privacy rights can vary depending on an individual’s location and the laws that apply to their circumstances. Certain jurisdictions may provide individuals with rights relating to information covered by this policy. Depending on applicable law, these rights may include requesting access to certain personal information, obtaining details about categories of information collected, asking about the purposes of processing, requesting deletion of eligible information, or withdrawing consent where consent is the applicable basis for processing.

Privacy requests may be subject to identity verification, legal requirements, and other permitted limitations. Not every request can necessarily be fulfilled in every circumstance because applicable laws may provide exceptions or require certain information to be retained. If information is deleted or consent is withdrawn, certain services, personalized functions, communications, or other experiences may no longer be available when they depend on that information.

We aim to handle privacy requests consistently and in accordance with applicable requirements. Individuals who exercise privacy rights will not be subjected to unlawful discrimination or unfair treatment as a result of making a valid request.

If you have questions about this policy, would like additional information about our privacy practices, or believe there may be an issue involving your personal information, you are encouraged to contact us directly. We welcome privacy-related inquiries and will review requests in accordance with applicable legal requirements.

Email: [email protected]

Phone: +1 820 679 5678

We are committed to treating consumer health information responsibly and with appropriate care. Protecting sensitive information requires continuous attention, and we will continue evaluating our privacy practices as technology, customer expectations, and legal requirements develop. Our ongoing objective is to maintain transparent information practices and apply reasonable safeguards to information entrusted to us while supporting the products, services, and experiences requested by our customers.